Refund policy

Return & Refund Policy

Last Updated: August 6, 2026

At Ashtray Elegance Hub, we want you to feel confident when shopping with us. We carefully select practical home products designed to make everyday cleaning and organization easier.

If your purchase does not meet your expectations, we are here to help.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused and in the same condition that you received it.
The item must be returned in its original packaging.
Proof of purchase is required.

Due to hygiene and safety considerations, certain used cleaning products or items that have been opened and used may not be eligible for return.

How to Request a Return

To start a return request, please contact our customer support team at:

Email: nataliereneetaylor@ashtrayelegancehub.com

Please include:

Order number
Customer name
Reason for return
Photos of the product if there is any damage or quality issue

Our team will review your request and provide return instructions.Please do not send items back before receiving confirmation from our support team.

Return Shipping

Customers are responsible for return shipping costs unless the product arrives damaged, defective, or incorrect.We recommend using a trackable shipping service when returning an item.Ashtray Elegance Hub is not responsible for packages lost during return shipping.

Refund Processing

Once we receive and inspect your returned item, we will notify you about the approval status.If approved, your refund will be processed to your original payment method within 5-10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears on your account.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.We will review the issue and provide an appropriate solution, which may include a replacement or refund.